Retrieval Architecture for Support Knowledge Bases: 4 Observability Signals for Triage
#retrieval #observability #customersupport #rag When a support answer is wrong, the first question is rarely “which model?” It is “what did retrieval actually return?” For a customer-support knowledge base, I treat observability as part of the retrieval architecture: capture the query, candidate set, filters, scores, and final citations as one…